"You're going to have to do things differently."
Hearing this is enough to send cold chills up the spines of many business owners. They want more customers. They want to be noticed. They want to increase sales. They want to make a difference. But they want to do it by marketing their businesses in one or more of the following (and very PREDICTABLE) ways:
- By being cautious so that they don't risk any negative perception.
- By going broad in an attempt to appeal to EVERYONE.
- By talking about EVERY. SINGLE. FEATURE. their product or service offers.
- By talking about what THEY do, what's important to THEM, what THEIR focus is and freakin' awesome THEY are.
- By doing what their competitors are doing.
Any of these sound like you? (Don't worry. No one's looking--so you can nod sheepishly to yourself.) If they do, then you (da-da-dum) might just be a marketing scaredy cat. And THAT can hold your business back from reaching its full potential.
Truth be told, most of us have been marketing scaredy cats at one time or another. It's hard to do things differently--because with that comes risk. Risk of missing out on perceived opportunities. Risk of the unknown. Risk of failure. But here's the thing:
Marketing courageously--daring to do it in ways that are more thought-provoking, more awe-inspiring, more head-turning--is what will get your business noticed in our very busy and very noisy world. And that will put you on the path to the success you're seeking.
If you don't believe me, then maybe you'll believe master marketer Steve Jobs. Check out this 1997 commercial that featured one of his most famous quotes about the power of thinking differently:
Approaching marketing differently doesn't mean that you do it without thinking or by ignoring proven fundamentals. That's not being a fearless marketer. That's being a careless one. Instead, the businesses out there who are ROCKIN' it are differentiating themselves and winning against companies MUCH bigger than they are by doing doing really smart things like this:
- Knowing what they stand for and not being afraid to go with it. Think Quest Nutrition. The protein bar industry is HUGE and packed full of major players. But this company--one that wants to make "clean eating fun" and whose focus is on ending obesity--is doing protein bars differently. Customers responded (in DROVES!), sales increased and now Quest is expanding its offerings to other food choices. Check out the Quest story:
- Focusing on serving a specific audience EXTRAORDINARILY well, instead of underserving an audience that's much too broad. Think Blue Apron. So, do you have any idea what the significance of the name "Blue Apron" is? Well, according to the company's website, "chefs around the world wear blue aprons while learning to cook." And that's PERFECT for this company, considering that it's mission is to "make incredible home cooking accessible to everyone." It's not trying to put itself out there as the food home delivery company for everyone no matter how well you can cook. Instead, it's focusing on those who probably aren't going to be hosting their own show on The Food Network anytime soon. Check out what some of their raving fans are saying:
- Refusing to be like everyone else--and having fun in the process. Think Ben & Jerry's. When I was growing up, the most "out there" ice cream flavor was Rocky Road. And when you bought ice cream, well--you were just buying ice cream. But Ben & Jerry's changed all of that back in 1978 when they opened up their first scoop shop. They made buying ice cream an experience. Personalities were defined by what flavor you liked. Cherry Garcia®? (YES, thank you!) Phish Phood®? Chocolate Therapy®? And Ben & Jerry's also became known as a company with a conscience.
- Avoid "feature fatigue." (Seriously. It's a thing. Check it out here.) Think Uber. Here's what Forbes had to say about it: "When the service launched, would anyone had cared if they had a slightly better taxi experience, but could also make deliveries? No, that would have just been them trying to do too much and, most likely, doing it all poorly. Instead, people care about Uber because it is way, way better and way, way more convenient than riding a taxi. Uber focused on one thing—being a great transportation app—and devoted all its resources into doing that one thing really, really well." The lesson here? Find your one thing and do it better than anyone else.
If you have a great product or service or cause to sell, don't shortchange it by being a marketing scaredy cat. Be brave. Be bold. And be willing to push beyond what feels comfortable. That's where you'll stand out from all of the noise--and that's where the world will be waiting for you.
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